Privacy Policy

Last updated: 14 August 2026

1. Introduction

AdviceFit ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our platform.

2. Information We Collect

We may collect information about you in a variety of ways, including:

  • Personal identification information (name, email, phone number)
  • Gym and fitness data (member records, attendance, workout history)
  • Payment information processed through secure payment gateways
  • Device and usage information for service improvement
  • Communications you send to us

3. How We Use Your Information

We use collected information for various purposes:

  • Providing, maintaining, and improving our services
  • Processing transactions and sending related information
  • Sending periodic emails about your account or service updates
  • Responding to your inquiries and providing customer support
  • Analyzing usage patterns to enhance user experience

4. Data Protection

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. All data is encrypted in transit and at rest using industry-standard security protocols.

5. Sharing of Information

We do not sell your personal information. We may share information with service providers who assist us in operating our website and conducting our business, subject to confidentiality agreements. We may also disclose information when required by law.

6. Artificial Intelligence

Some AdviceFit insights are computed on AdviceFit infrastructure. If a gym enables optional AI plan generation, the values entered for height, weight, fitness goal, diet preference, and workout frequency are sent to the configured AI service to generate a draft plan. The generation prompt does not include the member's name, contact details, or AdviceFit member ID. A trainer or authorized gym user must review the draft before assigning it.

7. Website Analytics and Attribution

When analytics is configured and you allow it, AdviceFit may use Google Analytics or Google Tag Manager to measure page views, page titles, campaign parameters, and categories of demo, pricing, WhatsApp, phone, or email link clicks. We intentionally do not send enquiry names, email addresses, phone numbers, business names, or free-text messages in these analytics events.

Where an advertising campaign is running and you allow it, we may also load the Meta pixel to measure page views and whether an advertisement led to a demo request or a WhatsApp, phone, or email contact. The same restriction applies: no name, email address, phone number, business name, or free-text message is sent to it. Declining, or withdrawing consent below, prevents these tools from loading at all.

A successful enquiry stores its landing page, referrer, visit time, UTM values, and Google and Meta advertising click identifiers in the enquiry submitted to AdviceFit. This attribution is held in memory during the current site visit before submission. Your analytics preference is stored in your browser so the site can respect it.

8. Your Rights

You have the right to:

  • Access your personal information
  • Correct inaccurate data
  • Request deletion of your data
  • Opt-out of communications
  • Request data portability

9. Data Retention

We retain your personal information for as long as you have an active account with AdviceFit to provide the services you requested. We also retain data as necessary to comply with our legal obligations, resolve disputes, and enforce our agreements.

If you request the deletion of your account or personal data, we will remove your information from our active databases within 30 days, except for data we are legally required to keep (such as financial records).

10. Contact Us

If you have questions about this Privacy Policy, please contact us at privacy@advice.fit